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Last Updated: [14/08/2023]

Thank you for choosing Arkan Timber & Veneers S.A.R.L. (“we,” “us,” or “our”) as your preferred wood supplier. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, services, or interact with us. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide you with our services effectively and to improve your experience. The information we may collect includes, but is not limited to:


    1. Personal Information: Your name, contact details (email address, phone number), and other information you voluntarily provide during your interactions with us.

    1. Transaction Information: Details of purchases you make, including payment information and billing address.

    1. Usage Information: Information about how you use our website, such as pages visited, links clicked, and actions taken.

    1. Device and Browser Information: Information about the device and browser you use to access our website, including your IP address, operating system, and browser type.

How We Use Your Information

We use the information we collect for various purposes, including:


    1. Providing Services: To process and fulfill your orders, communicate with you about transactions, and offer customer support.

    1. Improving User Experience: To enhance and personalize your experience on our website, and to analyze user preferences and usage patterns.

    1. Marketing and Communications: To send you promotional materials, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

    1. Legal Obligations: To comply with relevant laws, regulations, and legal processes.

Sharing of Information

We may share your information with third parties under the following circumstances:


    1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services to you.

    1. Legal Compliance: We may disclose your information when required by law, regulation, or legal process, or to protect our rights or the rights, safety, or property of others.

    1. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Your Choices

You have the right to access, update, and correct your personal information. You can also request the deletion of your personal information, subject to applicable legal obligations. To exercise these rights or manage your communication preferences, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates the most recent update.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Arkan Timber & Veneers S.A.R.L.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.